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Continuous Learning ở đây là Continuous Learning Culture đề cập đến các giá trị và thực hành thúc đẩy sự phát triển liên tục về kiến thức, năng lực, hiệu suất và đổi mới ở cá nhân và trong công ty. Điều này đạt được thông qua việc: trở thành một tổ chức học tập (Learning Organization), cam kết cải tiến liên tục (Relentless Improvement) và thúc đẩy văn hóa đổi mới (Innovative Culture), đó cũng là 3 thước đo quan trọng hướng đến CLC.
Đây là một trong bảy năng lực cốt lõi của Business Agility, mỗi năng lực được hỗ trợ bởi một đánh giá cụ thể cho phép công ty đo lường năng lực của mình.
Có 5 điều kỉ luật hoặc nguyên tắc của một tổ chức học tập cần có:
Khi các tổ chức làm việc trên bốn nguyên tắc đầu tiên, nguyên tắc thứ năm, tư duy hệ thống xuất hiện để đưa tổ chức lên một tầm cao mới trong việc trở thành một tổ chức học tập.
What Is Continuous Learning Culture?
The definition of a learning organization is “an organization that seeks to continuously improve its performance by learning from its own experience and from the experiences of others.” A Continuous Learning Culture goes beyond this definition by not only seeking to improve performance, but also by proactively creating an environment where everyone is constantly learning.
There are three key dimensions to Continuous Learning Culture: Learning Organization, Relentless Improvement, and Innovation Culture.
A Learning Organization is an organization that has developed the ability to continuously learn, adapt, and change in order to survive and thrive in a rapidly changing environment. A learning organization is characterized by a shared vision, systems thinking, mental models, team learning, and personal mastery.
Relentless Improvement is the never-ending quest to find better ways of doing things. It is a journey, not a destination. The key to relentless improvement is the belief that there is always room for improvement, no matter how good things are today. Relentless improvement is characterized by a constant sense of danger, optimize the whole, problem solving culture, reflect at key milestones, as well as fact based improvement.
An Innovation Culture is an organization-wide commitment to creating and sustaining an environment that supports innovation. An innovation culture embraces change, encourages risk-taking, and celebrates failure as a learning opportunity. An innovation culture is characterized by innovative people, time and space, go see, experimentation and feedback, pivot without mercy or guilt, and innovation riptides.
The three dimensions of Continuous Learning Culture are interdependent and mutually reinforcing. A learning organization cannot be truly innovative unless it is also committed to relentless improvement. Likewise, an organization that is only focused on improvement will not be able to sustain a culture of innovation over the long term. With this in mind, let’s break down each dimension into further detail.
Dimension 1: Learning Organization
As mentioned earlier, a learning organization is one that has developed the ability to continuously learn, adapt, and change. This ability comes from the development of certain skills and capabilities, which can be summarized into five key areas:
Shared vision: A shared vision is essential for aligning the efforts of individuals and teams towards a common goal. Without a shared vision, it is difficult to create a learning organization because there is no unifying purpose that everyone can rally behind.
Systems thinking: Systems thinking is the ability to see the big picture and understand how the various parts of a system interact with each other. It is essential for understanding how changes in one area can impact other areas.
Mental models: Mental models are the beliefs, assumptions, and values that we hold about the world. They shape our perceptions and affect our decision-making.
Team learning: Team learning is the ability of a team to work together effectively to solve problems and make decisions. It requires open communication, trust, and respect for each member of the team.
Personal mastery: Personal mastery is the ability to continuously learn and grow as an individual. It requires a commitment to lifelong learning and a willingness to challenge your own assumptions and beliefs.
Dimension 2: Relentless Improvement
Being relentless means never giving up, never settling for less than your best. It is the never-ending quest to find better ways of doing things. The key to relentless improvement is the belief that there is always room for improvement, no matter how good things are today. This belief drives individuals and organizations to constantly seek out new and better ways of doing things. The key areas of focus for a organization pursuing relentless improvement are:
Constant sense of danger: A constant sense of danger is essential for keeping an organization focused on improvement. It is the belief that there is always room for improvement and that complacency can lead to disaster.
Optimize the whole: The goal of relentless improvement is to optimize the whole, not just individual parts. This requires looking at the big picture and understanding how changes in one area can impact other areas.
Problem solving culture: A problem solving culture is one that encourages employees to identify and solve problems. It is a culture of proactive problem solvers who are always looking for ways to improve the status quo.
Reflect on key milestones: Key milestones provide an opportunity to reflect on what has been accomplished and identify areas for improvement. They are a chance to celebrate successes and learn from failures.
Fact based improvement: Fact based improvement is the use of data and analytics to identify areas for improvement. It is the belief that data should drive decisions, not emotions or personal preferences.
Dimension 3: Innovative Culture
An innovative culture is one that values new ideas and creativity. It is a culture that encourages employees to think outside the box and take risks. An innovative culture is essential for sustaining a culture of innovation over the long term. The key areas of focus for an organization pursuing an innovative culture are:
Innovative people: Innovative people are the heart of an innovative culture. They are the ones who come up with new ideas and find creative ways to solve problems. Specifically, they are:
Creative: They have the ability to see things differently and come up with new and better ideas.
Risk takers: They are willing to take risks and experiment with new ideas.
Passionate: They are passionate about their work and believe in what they are doing.
Persistent: They are persistent in the face of setbacks and never give up.
Time and space for innovation: Time and space for innovation are essential for giving employees the opportunity to experiment with new ideas. They include both physical space (e.g., labs, offices, etc.) and time (e.g., dedicated time to work on new projects).
Go see: Go see is the practice of getting out of the office and seeing firsthand what is happening in the marketplace. It is a way to gain first-hand knowledge about customers, competitors, and other important stakeholders.
Experimentation and feedback: Experimentation and feedback are essential for learning and improving. Experimentation allows organizations to test new ideas and see what works before implementing them on a larger scale. Feedback provides valuable information that can be used to improve the efficacy of experiments.
Pivot without mercy or guilt: A pivot is a change in strategy, direction, or approach. It is the willingness to abandon something that isn’t working and try something new. Pivoting without mercy or guilt means making these changes quickly and without feeling bad about it.
Innovation riptides: Innovation riptides are waves of creativity that surge through an organization and lead to breakthroughs. They are often the result of a confluence of factors, including new technology, market changes, and employee creativity.